The construction industry is littered with horror stories from distressed clients: Poor communication, bad workmanship, and slow installation–not to mention the contractors that simply take your money and run. It can be scary to risk your hard-earned money when hiring a contractor for the first time. That’s why we strongly recommend reading a contractor’s online reviews before signing on the dotted line.
Recently we read through our customer reviews, looking for common themes. Here are some of the things that our customers had to say after we installed a new egress window well for them.
1. Professionalism
This was a theme that came up time after time. Customers appreciated the way our crew related to them in a polite, courteous manner. “They were on time, very courteous and professional,” says Rachael Brumback. Bruce W. was also pleased. “I have nothing but compliments for your crew and for the work they accomplished,” he says.
2. Communication
When someone is literally cutting into your basement wall, it’s important to have good communication on all aspects of the project between the contractor and the customer. Our customers appreciated that we took the time to keep them on the same page. Says Michael Bankston, “Adrian kept us informed all the way through and explained everything as they went along in the project!”
3. Efficient Installation
Customers are frequently amazed at how efficiently our crew works, completing most projects in a single day. This is what Loren Harder had to say: “These guys are really good at what they do! They put down the lawn protection, dug, cut the concrete, installed the window, pre-cast well and cover, and cleaned up in less than seven hours.”
4. Competitive Pricing
While we’re not the cheapest installer, we’ve always tried to pack a ton of value into each window well installation, and our customers notice. “Installed 2 egress windows and had them turnkey in one working day,” says Isaac Broekelman. “Tremendous value and exceptional work!” Bobbie Garrison agreed, saying, “Price was excellent and the work was completed on-time and in perfect condition..”
5. Overall Satisfaction
Our goal is to earn a 5 star rating on every project we complete. It's rewarding to see our hard work pay off with reviews like this one from Steve C: “Thanks for checking in… the Egress Window project EXCEEDED our expectations! We are so thankful for you guys! Arlen and his team were great!”
Doing Your Own Research
If you’re still on the fence, we’d strongly recommend you read our customer reviews for yourself. If you’d like a quote on a new egress window well, don’t hesitate to give us a call. We would love the opportunity to earn a 5 star review from you!