Any business can toot their own horn, which is why online reviews have become so important in distinguishing fact from fiction. Anybody can claim that they offer great customer service, but the ultimate test is whether customers are happy when the job is complete.
While we’d be the first to admit that we’re not perfect, we’ve worked hard to instill a high value for excellence in our team. Our motto is: Bring Light for Life with excellence because we value people and their property. We are happy to report that our motto isn’t just an empty phrase to repeat at company meetings, but something that our customers feel when our team is installing an egress window in their home.
Here are a few customer reviews we’ve received this year:
Leslie Foster gave a succinct 5 star review:
“Very easy to work with. Showed up on time, got egress window completed within the day, cleaned up after self….basically a flawless experience. Highly recommend.”
Becky Sparks appreciated the fact that our team took care of everything, and even went beyond simply installing a new egress well:
“The team at Illumicast were professional and did amazing work. They took care of everything from the start, even helping with some of the extra work outside of their work order by spreading some of the dirt around the house to help with drainage. Will definitely be having them complete my second egress window in the future.”
One thing you can be sure of is that the honest, hard working guys on our crew do not resemble ballet dancers. However, that didn’t keep Kirsten Bjorkman from making a dance comparison.
“Wes Miller came and did the initial quote and is professional and kind and really seems to know his stuff! Adrian and team came exactly when they said, finished exactly when they predicted and I couldn’t be happier! Adrian and team were kind and moved like a choreographed dance getting TWO egress windows installed! Even two of my neighbors came and commented to me on their professionalism and efficiency. The windows look and function beautifully. HIGHLY recommend Wes Miller, Adrian and team for egress window installation!”
For the last review in today’s post, we’ll share Kevin Jones’ thoughts. He notes that our service does cost more than a Home Depot DIY window well, but loved our workmanship and professionalism.
“Wes Miller and his outstanding team from Illumicast replaced two of our antiquated windows with egress and daylight window wells. They arrived exactly when they said they would (7:45am) and both windows were completed by 3:30pm. His team was courteous, professional and were clearly there to get the job done. It was so refreshing to see a group of workers take such pride in their work and we knew that the job was going to be done correctly. They also cleaned up all of our indoor and outdoor spaces really well when the job was completed. Look, Illumicast may cost a little more than a Home Depot DIY, but the workmanship and professionalism is incomparable. I highly recommend Wes Miller!”
In closing, we want to say a big thank you to all of our customers who take the time to give us a review. It really helps!