One of the most frustrating parts of hiring a contractor can be getting someone to answer the phone or return a message. Illumicast customers can count on Ann Schrag to help.
As Illumicast's secretary, Ann is often the first person a customer speaks with. She answers the phone throughout the day, returns calls when she cannot answer immediately and helps people find the information they need.
Wes wanted an experienced, dependable person in that role. Ann has been a good fit because she understands how to work with people, pays attention to details and follows through.
Making It Easier to Reach Us
Customers usually have several questions before deciding to install an egress window. They may want to know whether we work in their area, which window will fit their basement or what happens after they request a quote.
Ann can answer many of those questions herself. When a question needs to go to someone else, she makes sure it reaches the right person.
Wes has heard from customers who called other contractors and never received a response. Ann's consistency helps Illumicast avoid that problem. Customers spend less time leaving messages and wondering whether someone will call them back.
Good communication is especially important when the project involves cutting a new opening in a basement wall. Homeowners want to know who they are working with and what to expect. A helpful first conversation gives them a better idea of how Illumicast will handle the rest of the project.
Learning the Construction Side
Ann has continued to learn more about construction and egress window installation during her time with Illumicast. That knowledge helps her understand what customers are asking and determine what should happen next.
She does more than collect a name and phone number. She listens to the customer, records the important details and either provides an answer or connects the customer with the person who can.
This helps the Illumicast team prepare for estimates and installations. It also saves customers from having to explain the same situation several times.
Keeping Track of the Details
The work customers see on installation day is only one part of an egress window project. Before the crew arrives, calls need to be returned, customer information needs to be recorded correctly and questions need to be handled.
Ann is a detail-oriented person, which makes her well suited for this work. Her organization helps prevent small but important items from being missed. When the office has accurate information, the rest of the team can serve the homeowner more efficiently.
That preparation may not be visible from the outside, but customers notice the result. They receive clearer answers, know what comes next and have an easier time reaching the company when another question comes up.
A Dependable Part of the Customer Experience
Illumicast's reputation depends on the quality of our window wells and installations. It also depends on how we treat people throughout the process.
Ann contributes to that reputation every day. She is experienced, steady and reliable. She helps customers feel heard, and she makes sure their questions do not get lost between the first phone call and the finished project.
Her work reflects Illumicast's motto: Excellence because we value people and their property.
We appreciate the care Ann puts into her work and the consistency she brings to the office. She makes the process easier for our customers and helps the entire Illumicast team work more effectively.
We are grateful to have Ann Schrag on our team.
If you have questions about adding an egress window well to your basement, call Illumicast at 620-200-0616.
Ann will be glad to help you get started.